Continuous Business Improvement™for Trades & Field Service Businesses.
Reduce administration, improve scheduling, streamline communication and build a business that becomes easier to operate every month.
Growing trades businesses don't need more software. They need better operational systems. Kayotte helps service businesses continually improve job scheduling, technician workflows, customer communication, reporting and operational visibility through practical monthly improvements.
- Follow upAshwood family — Split system install$3,840 · sent 6 days ago
- Follow upBayside Cafe — Kitchen re-fit$18,220 · sent 3 days ago
- Follow upKirra Body Corp — Fire annual$4,180 · decision requested
- 1 slot openJake · Electrical3 jobs booked
- FullPriya · HVAC4 jobs booked
- 2 slots openMarcus · Plumbing2 jobs booked
- "On the way" notifications28
- Job complete summaries18
- Maintenance reminders24
How operationally mature is your agency?
A quick, honest assessment. Six questions, three answers each. Your indicative maturity tier appears live — bring it with you to a Discovery Call.
- 1. Are jobs scheduled consistently across every technician?
- 2. Are customers kept informed automatically at every stage?
- 3. Are quotes followed up systematically until decisioned?
- 4. Are technicians following the same operational processes?
- 5. Is operational and trade knowledge documented for the team?
- 6. Are repetitive administrative tasks automated end-to-end?
Every stage. Every improvement. Every dashboard.
Kayotte maps every stage of the agency lifecycle — from first enquiry to repeat business — to an operational improvement. Click a stage to see where friction lives today, and how Kayotte improves it.
Two trades businesses. Same market. Very different outcomes.
- Manual scheduling and dispatch
- Customers chasing updates on jobs
- Quotes forgotten and never followed up
- Technicians working differently on every job
- Knowledge trapped in senior staff
- Paper-based checklists and job cards
- Administrative overload in the office
- Standard operating procedures for every job type
- Automated 'on the way', 'arrived' and 'complete' updates
- AI-assisted quoting and job workflows
- Operational dashboards for jobs, techs and money
- Centralised trade knowledge for the whole team
- Business Momentum™ across the whole business
- Continuous monthly improvements
Discover → Prioritise → Implement → Measure → Repeat.
- Step 1Discover
90-minute operational assessment of the agency — sales, PM, vendors, buyers, knowledge and admin.
- Step 2Prioritise
Every improvement scored on ROI, ease and Momentum™ impact. The top three become sprint 1.
- Step 3Implement
Kayotte builds the workflow, automation and dashboard. No 'homework' for the agency.
- Step 4Measure
Every improvement ships with a metric — vendor updates on time, buyer follow-ups, review requests.
- Step 5Repeat
A new improvement lands every month. Business Momentum™ compounds. Forever.
Scheduling & Dispatch Engine
The engine behind consistent field operations. Kayotte combines job type, technician skills, location and workload to suggest the right dispatch — and keeps every customer informed automatically along the way.
- Right technician, right job, right route — suggested automatically
- Real-time customer updates: booked, on the way, arrived, complete
- Overdue jobs and stalled work orders surfaced instantly
- Digital checklists, photos and sign-off captured on every job
- Feeds the Business Momentum™ engine — utilisation compounds
- Overdue jobs > 24hSLA breach risk6Action
- Quotes pending > 5 days$48.2k pipeline exposure14Action
- Callouts requiring rescheduleParts delayed3Action
- Maintenance due this monthRecurring bookings82Action
New job, cancellation, delay, part arrival or urgent callout
Rank by SLA, tech skill, distance and workload
Suggested schedule change with impact and customer message
Dispatcher reviews, approves and sends
Update route, customer, tech and Momentum™ score
A dashboard built for the way trades businesses actually work.
Not a scheduling view. Not a report. The operating rhythm of a modern service business — Business Momentum™, job pipeline, technician utilisation, customer communication, invoicing and knowledge, in one place.
- Bayside Cafe — Kitchen re-fit$18,220
- Kirra Body Corp — Fire annual$4,180
- Ashwood family — Split system$3,840
- Jake · Electrical24 jobs92
- Priya · HVAC22 jobs88
- Marcus · Plumbing18 jobs74
- Lena · Fire / Sec14 jobs62
- Aircon services42
- Fire annual inspections28
- Solar system checks18
- Pest control renewals36
- 284 customer 'on the way' updates auto-sent98% on time
- 68 recurring maintenance jobs booked$41k pipeline
- 62 five-star reviews received+0.5 rating
- 18 quotes recovered from stale pipeline$32k won
- 09:12Job complete — Ashwood aircon install
- 08:45Quote sent — Bayside kitchen re-fit
- YesterdayMaintenance batch sent — 42 aircon customers
- YesterdayReferrer quarterly drop sent × 12
- Jobs & utilisation monthly reviewReady · 284 jobs
- Technician performance scorecardReady · 12 techs
- Operations KPI dashboardAuto-refreshed
A roadmap that never stops moving.
- Technician Performance DashboardPer-tech utilisation & qualityTBD+6 Mom.
- Customer Notification WorkflowBooked → on the way → complete4h / wk+7 Mom.
- Quote Follow-up AutomationQuote-to-approval rate3h / wk+7 Mom.
- AI Knowledge AssistantIn-field parts & procedure answers3h / wk+6 Mom.
- Maintenance Reminder JourneyRecurring booking rate3h / wk+6 Mom.
- Job Completion WorkflowFirst-time-fix 94%5h / wk+8 Mom.
- Review Request AutomationReviews received +180%1h / wk+5 Mom.
Trades-specific improvements, ready to add to your roadmap.
Every opportunity has been implemented in a real field service business. Every one comes with a business outcome, an effort estimate, weekly hours saved and a Business Momentum™ impact score.
Every quote nurtured with structured multi-touch follow-up until decisioned.
Standardised dispatch — right tech, right job, right route.
AI answers on parts, procedures and internal SOPs — on any device.
Automated 'on the way', 'arrived' and 'complete' updates.
Recurring services booked in automatically at the right cadence.
Reviews requested at the right moment after every completed job.
Overdue invoice follow-up cadence with escalation ladder.
Trade-specific checklists with photos, timestamps and sign-off.
SWMS and safety checks captured digitally on every job.
Weekly vehicle & stock inspections logged and tracked.
Structured 30 / 60 / 90-day plan for new technicians.
Living, versioned SOPs for every job type and office process.
AI meeting notes filed to jobs and customers with next actions.
One view of jobs, quotes, technicians, invoicing and Momentum™.
Structured PO workflow with approval thresholds and audit trail.
Low-stock alerts and reorder prompts by van and depot.
Scorecards on price, lead time and reliability by supplier.
Challenge → Friction → Improvements → Timeline → Outcomes.
Successful trades businesses win jobs — then quietly lose margin, customer trust and repeat work through manual scheduling, inconsistent technician processes and administrative overload. Growth stalls at the operational ceiling, not the market ceiling.
- Dispatch decisions made manually every morning
- Quotes sent, then forgotten in the pipeline
- Every technician runs a job slightly differently
- Recurring maintenance jobs slip and never get re-booked
- 1Weeks 1–2Discovery Workshop, ops audit across scheduling, quoting and comms.
- 2Weeks 3–4Scheduling & Dispatch Engine v1 live. Customer notifications automated.
- 3Weeks 5–8Quote follow-up, digital job checklists, review request automation.
- 4Weeks 9–12AI Knowledge Assistant, maintenance reminder journey, operations dashboard.
- 5OngoingA new improvement lands every month. Business Momentum™ compounds.
Ninety minutes. Nine areas. One tailored roadmap.
The first engagement is not a sales call. It is an operational assessment of your field service business. The outcome is a tailored Living Improvement Roadmap™ you can act on — with or without Kayotte.
- A tailored Living Improvement Roadmap™
- Prioritised improvements by ROI and ease
- Estimated Business Momentum™ uplift
- A 30 / 60 / 90-day implementation timeline
Outcomes we can influence — not financial guarantees.
Answers for trades & field service businesses.
Build a trades business that improves every month.
Join Kayotte Membership and begin your Continuous Business Improvement™ journey with a roadmap tailored specifically to modern trades & field service businesses.