Refund Policy
Kayotte Membership is a month-to-month subscription. You can cancel any time and your renewal will stop — you will not be charged again after you cancel. Because each month gives you full access to the Service, we do not issue refunds for partial months or for periods already paid.
1. Cancel anytime, no refunds for past months
You can cancel your Kayotte Membership at any time from your account settings or by emailing info@kayotte.ai. Cancellation stops future renewals immediately. You keep access to the Service until the end of the paid month, and no further charges are made.
Kayotte does not provide refunds for months already paid, or pro-rata refunds for the unused portion of the current month.
2. Failed payments
If a renewal payment fails, we may retry the charge and pause access to the Service until payment succeeds. If a payment cannot be recovered, your membership may be cancelled. In every case, you are only charged for months in which the payment was successfully processed.
3. Duplicate or incorrect charges
If you believe you have been charged in error — for example, a duplicate charge, a charge after cancellation, or a charge on an unauthorised card — contact us within 30 days at info@kayotte.ai and we will investigate and, where the charge was clearly incorrect, refund it.
4. Your rights under Australian Consumer Law
This policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. If the Service is not delivered with due care and skill, or is not fit for the purpose Kayotte promotes, you may be entitled to a remedy under Australian law in addition to what this policy provides.
5. Contact
Refund questions? Email info@kayotte.ai and we will help.